FAQ

Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can track your order on our website by entering the tracking number in the designated section. If you have any issues, please contact our customer service team.

Q: How long does it take to receive customized items?
A: Customized items typically take 40-60 working days to process, depending on the complexity of the design and the availability of materials. You will receive an estimated delivery date when you place your order.

Online Orders

Q: How do I place an order online?
A: Simply browse our products, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your order.

Q: Can I modify or cancel my order after it’s been placed?
A: If you need to modify or cancel your order, please contact our customer service as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already been processed.

Product & Stock

Q: How can I find out if a product is in stock?
A: Product availability is indicated on the product page. If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.

Q: Do you restock items regularly?
A: Yes, we restock popular items frequently. However, stock levels may vary, so we recommend checking back often or signing up for restock alerts.

Delivery & Returns

Q: What are your delivery options?
A: We offer several delivery options, including standard and expedited shipping. Delivery times and costs vary based on your location and the chosen method.

Q: How can I return a product?
A: If you’re not satisfied with your purchase, you can return it within 30 days of receiving it. Please ensure the item is in its original condition. For return instructions, refer to our Returns Policy page.

Q: What should I do if my order is damaged during delivery?
A: If your order arrives damaged, please contact our customer service immediately with your order number and a description of the damage. We will assist you in resolving the issue.